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Since 2016, we have an obligation to let you know that you can register for a complaint to the European ODR platform. This is also described in our terms and conditions.
The procedure is as follows.
1. You sign a complaint first with us. this preferably via e-mail or letter
(if we do not come to a agreemente you can go to step 2.)
2. You log a complaint with the foundation Webwinkelkeur.
(if they Can not help you then you are free to file the complaint via the platform of the European Union. Go to step 3
3. You file your complaint to the European ODR platform odt This platform can be found at http://ec.europa.eu/odr